Communicating with Impact
Course overview:
This high-energy program is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognizing the power of non-verbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results. Participants will learn how to combine voice tone, body language with language that engages others. Using a four-point communications model, the participant will be able to communicate their messages more clearly, confidently, and effectively.
​
Course objectives:
By the end of this training course participants will be able to:
-
Communicate, confidently, and assertively.
-
Engage better with others by listening more effectively and asking insightful questions.
-
Use techniques to build better rapport with others.
-
Combine tone of voice, body language with the right language to communicate the intended message more clearly.
-
Use four principles to communicate with impact.
​
Target audience:
Professionals who wish to polish their communication skills
​
Course outline:
Module 1: How Well Do You Communicate?
-
How well do you communicate?
-
What makes a great communicator?
-
Four basic principles of communication
Module 2: Use Engaging Language
-
Focus on behavior, not personality
-
Be specific
-
“I” messages and owning your language
​
Module 3: Use the Power of Questions
-
Controlling a conversation
-
Different types of questions
-
The questioning funnel
Module 4: Use Active Listening
-
Evaluate your listening skills
-
Listening and empathy
-
Active listening
-
How to listen better
Module 5: Use Non-Verbal Communication and Build Rapport
-
Importance of rapport
-
Matching non-verbal communication
-
Importance of body language
Course delivery methods:
-
Self-discovery and critique
-
Group exploration and facilitator-led discussions
-
Game-based learning
-
Practical exercises
-
Best practice theory exploration