Service excellence Series
This Service Excellence Series consists of 4 professional development courses:
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1) Vision, Energy, Passion to Serve! Course
A customer focus puts your customers at the top of your priorities list. When you put your customers into the heart of your business, you make customers part of your service culture. This is a core concept in this high energy workshop. Participants will become more flexible and inspirational communicators able to engage customers and to deliver world class customer care with energy and commitment.
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2) Service Excellence Course
The best learning experiences occur when you learn specific concepts, then practice them during the training and walk out with a solid technique you can apply the next day on the job. In this training we will do just that. We will learn the concepts, followed up by numerous hands-on practical activities to practice the skills so you walk out with specific best practice customer service techniques that are essential for you as a professional customer service representative to help you do an even better job than you are currently doing. So, if you want to get even better customer feedback, provide great customer experience and consequently achieve more sales than last year this training program is very much for you.
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3) Passionate in Retail Course
This special program is designed to equip retail front line agents with a customer service excellence foundation. This will help them to engage better with customers, portray energy and commitment, and use positive phrasing to establish a meaningful connection with customers as well as enhance their personal communication skills. Participants will learn how to manage challenging customer interactions and relationships to secure trust and confidence as well as retain their valued customer base.
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4) Say YES! Course
This fun high energy call center customer excellence course combines the best in corporate training with the best in personal motivation. Throughout the program call center agents discover that it’s truly up to them to make a difference and that each call center agent is directly responsible for the success of the business. The program focuses not only on the people but also on the skills set agents need to connect better with customers and provide an exceptional customer experience. Agents learn that by empathizing, taking ownership of customer’s issues, and using customer centric strategies to solve business challenges they will create customer loyalty and build customer centric bridges.